DHL AND WIDE WORLD EXPRESS CORPORATION. FEDEX AND AIR 21. We’ve used both of the big international shipping firms; DHL and FedEx. We recommend FedEx.
FEDEX AND AIR21. There’s FedEx office on the main floor of the Gaisano City mall in La Paz, Iloilo City, across the river from the Atrium. The office is at the end of the mall away from the river. There are also FedEx offices at the Mary Mart Shopping Center and another on Rizal in Lapuz, also in Iloilo City. We used the FedEx Gaisano office to ship our absentee ballots to the USA. We receive several FedEx shipments per year at our Tigbauan, Iloilo residence. The service has been outstanding. We have also had excellent service from the domestic Air21 service. Phone (033) 509-0810 / 083 320-8267
The DHL office we use is Mabini Street, between SM Delgado and Robinsons. DHL ships internationally using DHL and in the Philippines with Wide World Express Corporation. We have had variable results with DHL. You’ll get more personalized, less chaotic service here than you’ll find at the nearby LBC office.
When we had to ship documents to my sister in Kuwait the DHL representative in Iloilo City provided absolutely fantastic service. There were problems with the delivery because my sister is not allowed to have a cellphone and DHL in Kuwait was not able to contact her to confirm the delivery location and time. Over several days and several problems, the Iloilo representative worked with DHL in Kuwait to make sure the problems were solved. At first we were shocked by the $55 shipping fee, but DHL provided really superior service. Phone 033-508-9469.
But then we had a poor experience. We use a U.S. based mail forwarding service, www.usabox.com (See /mail-forwarding-services/) USABox receives our mail at a Miami address and forwards it to us in Iloilo. They have been using DHL as the shipper. More recently DHL service has been disappointing. Although our shipments are prepaid, DHL collects additional fees such as “informal entry declaration”, “import processing fee” and “customs documentary stamps” despite the shipment being all forwarded mail with no value. In our view, DHL is responsible for clearing our shipments with Philippine customs. The way they performed this job was resulted in extra charges – P548.60 extra on a supposedly pre-paid shipment. The Iloilo DHL office opened our package to confirm that the contents were documents. They were, but it made no difference. They insisted on payment. Further, it was a bit disconcerting to have our mail, including investment account statements and bank statements rifled through in front of other customers. When we contested these fees DHL threatened to declare our shipment to be “abandoned”. Since our forwarded mail included our 2008 tax documents, we had no choice but to pay the DHL fees. Our mail was shipped from Miami on March 11 and we received our parcel on March 30 after capitulating to DHL. We won’t use DHL Philippines again. We ask USAbox to use FedEx rather than DHL. So far FedEx services have been faster with none of the problems we had with DHL. We’re not the only ones to complain about DHL. See http://currentpostagerates.info/836/what-is-dhl-philippines-custom-fee-and-tax-scam/
If you need to ship something larger internationally from the Philippines, DHL has a flat rate box available. Here are examples of shipping from Iloilo, Philippines to the United States. We assume the charges from other Philippine cities will be similar. These appear to be like balikbayan boxes in reverse! These prices are from December, 2008.
- Junior Box 44x35x27″ is P4,000 to the United States. No Weight Limit. Shipping is surface.
- Jumbo Box 48x45x35″ is P8,992 to the United States. No Weight Limit. Shipping is surface.
Johnny Air Cargo. This is another possibility we are investigating which may offer cheaper shipping to and from the Philippines. When we were in Queens, New York City, we stopped by their office there. We saw another office in Cebu City. They also have an office in Iloilo City, on Q. Abeto Street near the old airport in Mandurriao. (033) 321 3680. If you can give a report on using Johnny Air, please leave a comment below. We will leave more information once we have investigated more. The Johnny Air web site is: http://www.johnnyair.com/index.html
UPDATE: See our report on our experiences with Johnny Air Cargo HERE.