DSL Service in Iloilo City

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When we lived in the Molo district of Iloilo City we had Globe DSL internet service.  It was really slow.  Our wireless Globe WiMax service at our new house in Tigbauan is better, but neither could be described as good.  Why?  Of course the internet providers cram too many users on a shaky infrastructure.  When I was in Iloilo City, I snapped this photo of a telephone lineman at work.  Any other questions about why your DSL is not so hot?

A telephone lineman working in Iloilo City. Any other questions about why your DSL service is lousy?

These linemen are really miracle workers!  How could anyone make sense of this tangle and make it work, at least more or less.

This summary was provided by a reader:

“Based on my 6 years here, and extensive experience with all of the providers available in Iloilo, here’s what I’d add:

1) Any DSL other than PLDT (business grade) is complete garbage. Globe has less than 80% uptime in my experience.
2) SmartBro fixed AP’s (the canopy pics you have posted) are minimal at best, usually stable but low-bandwidth
3) 3G-based internet services are only decent at certain places within the city, though Smart is generally more reliable than Globe
4) For uninterrupted connectivity you’ll need at least two DSL lines — even PLDT business lines drop off once in a while.
5) Bayantel is a complete and utter scam; they’ll sell “up to 1mbps” business lines, but their copper is horrible and you’ll be lucky
to get 1/10 of that. And the only way to figure this out is to hack their DSL modems (they refuse to provide the password) and view the sync speed yourself.

At certain locations within the city, PLDT offers business-class DSL at up to 10mbps (I’m getting domestic bandwidth at about 9mbps, international at 7-8 *reality tests*, not speedtest) — and availability of 100mbps fiber to the home is scheduled for Q1 2013 according to their business office manager, Rene Lescano. I’ve got 2x 10mbps lines; it seems to be doing OK as of now.

Comments (7) Write a comment

  1. i have my smart bro internet conopy istalled last Dec.2013 where in i used it for a year of sacrifice,at first 3mnths the speed of internet was good it takes 200kbytes upstream/downstream but but after a months i notice that the speed was not consistent so i wonder why this happened until i try to contact the internet provider with my connection and they told me,because of many USER why my internet getting slow.So they mean that they could not do things to improve their connections better?any help or suggestions for me well thankfully appreciated…Do i need to change my internet provider?what provider is most among them?tnx…-from pavia iloilo-

    Reply

    • The internet service providers have to pay for bandwidth. The more users they have per unit of bandwidth, the more money they make. So, they make more money by giving lousy connections to many users who pay them every month. There is little competition so the users just have to accept what they get, however slow. You can switch from Smart to Globe or Globe to Smart but you are still going to get slow connections. It’s better in some of the bigger cities.

      There might be some transitory differences between Globe and Smart in a give area at a given time, but the advantage can shift as they add more users.

      I wish I could offer a good solution!

      Reply

  2. i live in MOLO and i transfert my globe line from mindoro (where i stay before).
    I ask to do fast because i need internet to work: they do it in 1 day !
    amazing

    I have my 3Mb connection (2.5Mb down and 0.48 up).
    Latency is perfect and i can use my voice ip in perfect condition ( like i’m in europe !)

    I call many time PLDP to know they offer but i’m still waiting they call back….

    So i will tell GO TO GLOBE if DSL is ok.

    Reply

  3. I’m subscribed to a PLDT myDSL plan 3000 in Pavia for 18 months, and I need to tell a different story—and not a scary one. Indeed we had difficulties in the beginning because of a noisy landline, which led to an unstable connection. After complaining a few times (actually we’ve called them every day ;-), PLDT sent a technician who inspected the wire, found a blank spot where it had rubbed against another wire, and replaced the line. As a result, we have now noise-free telephone, rock-stable internet connection, and 300 ft rope for hanging the laundry 😀

    Of course we had internet disconnects, but from my estimation those sum up to less than 1 percent since November 2011. And the performance is as one would imagine. 600 kBytes/s downstream, 240 kBytes/s upstream, that is a very good maximum transmission rate for the specified 5 MBit. One should keep in mind too that the distance to the source is crucial—don’t rely upon data from US or Europe based hosts to transfer at that speed. 150 kBytes/s sustained bandwidth for such connections is to be expected.

    My summary is very positive, for the performance as well as for the reliability. And even the customer service was performing better than one would expect. If you’re in need of reliable internet, go for PLDT DSL.

    Reply

    • Willy,

      Thanks for your report on your good PLDT DSL. We are so jealous but glad to hear that others are getting decent service — at least X6 what we are getting using Globe WiMax. That’s what we get for being out of range of landlines and DSL!

      Bob

      Reply

  4. Great blog about life as a foreigner in Iloilo, always good reads.

    I was reading through your post about internet connectivity and the various providers.

    Based on my 6 years here, and extensive experience with all of the providers available in Iloilo, here’s what I’d add:

    1) Any DSL other than PLDT (business grade) is complete garbage. Globe has less than 80% uptime in my experience.
    2) SmartBro fixed AP’s (the canopy pics you have posted) are minimal at best, usually stable but low-bandwidth
    3) 3G-based internet services are only decent at certain places within the city, though Smart is generally more reliable than Globe
    4) For uninterrupted connectivity you’ll need at least two DSL lines — even PLDT business lines drop off once in a while.
    5) Bayantel is a complete and utter scam; they’ll sell “up to 1mbps” business lines, but their copper is horrible and you’ll be lucky
    to get 1/10 of that. And the only way to figure this out is to hack their DSL modems (they refuse to provide the password) and view the sync speed yourself.

    At certain locations within the city, PLDT offers business-class DSL at up to 10mbps (I’m getting domestic bandwidth at about 9mbps, international at 7-8 *reality tests*, not speedtest) — and availability of 100mbps fiber to the home is scheduled for Q1 2013 according to their business office manager, Rene Lescano. I’ve got 2x 10mbps lines; it seems to be doing OK as of now.

    If you need anything internet-related, especially hosting, let me know; I work for a US-based hosting company and I have a few servers dedicated just for hosting friends’ websites (free, of course).

    Cheers,
    – jrl

    Reply

  5. hoooooboy, Bob….what a mess–will forward this to my son in law..He is with Management-Verizon, specifically with Fios…..Fios this is NOT!!!!

    Reply

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