Asus Philippines. Best computer for the Philippines. Asus warranty. Asus service. Asus repair. Asus laptop computer.Why I’m Buying a laptop computer in the U.S. for use in the Philippines. Will you have a warranty? I’ve been a Macintosh user ever since I gave up in frustration trying to get various devices installed on Windows 3.1. I got rid of the PCs and bought Macs for the business and for my own use. I bought a Windows laptop for use in the Philippines. Here are some of the factors:
- Mac software is more or less unavailable in Iloilo. PC software is available.
- Service on Mac hardware is a trial in the Philippines and especially in the provinces — whether in warranty or out. There are lots of technicians willing to help with PC hardware or software problems in every Philippine city.
- I’d like Pinay family members to be computer literate. In the Philippines that pretty much means a PC running Windows.
The Mac OS is superior to the convoluted Windows OS for most users. You’ll waste much less time in frustrated fiddling with hardware and software problems. I feel even more that way after two years with a speedy machine running the latest and greatest Windows 7. Of course, you may like the challenge of keeping Windows running. Many do. When all is well with Windows 7, it’s a pleasure to use.
Mac hardware is excellent, especially the new Macbook Pro laptops. While there are cheap PC laptops, the prices are lower because they use cheaper or slower hardware and more flimsy construction. If you buy a PC laptop with good hardware hardware and construction Mac and PC prices are fairly close. Macs run Windows software via the “Bootcamp” utility. They sometimes outperform PCs even running Windows.
UPDATE. For those of you who think that Macs are too expensive, this is an interesting comparison of the MacBook Air with a very similar Samsung laptop. The Macbook comes with better components for the same price and, of course, comes with OS X, in my view a superior operating system which is resistant to most malware. I say that as a person whose current computer is a Windows 7 laptop.
Despite all this, if I bought a new Mac in the U.S., it seemed uncertain to me that I’d be entitled to repairs in the Philippines under the Apple U.S.A. warranty. This same problem seemed to apply to most of the PC brands I researched. Let’s face it — computer prices in the U.S.A. are lower than in the Philippines. PC manufacturers seem to protect their worldwide markets from price competition from U.S. products by limiting the applicability of U.S.A. warranties outside of the U.S.A. Laptops are subject to more frequent and expensive repairs — bad displays, bad system boards for example. Therefore, warranty coverage is an essential factor in buying a laptop. Based on my research (which I don’t pretend is comprehensive), only one manufacturer offered a warranty valid in the Philippines for a laptop purchased in the U.S.A. and that was Asus. They offer what on paper is the best warranty in the business; two years parts and labor, one year against spills, theft, drops, fire and surges and 30 days on bad pixels. Here’s the Asus blurb:
Some elements of this warranty will not be useful in the Philippines, but the 2 year warranty is. Note that not every Asus has a two year global warranty. Some of the less expensive models have a one year warranty. Some manufacturers offer international warranty service to business travelers but they explicitly reserve the right to refuse service except to bona-fide travelers. They also reserve the right to request proof of your travel status. Acer is an an example of this. Further many manufacturers (such as Dell) don’t list any service centers in the Philippines. The web is full of horror stories of customers trying to get service overseas.
UPDATE: It does appear that SAMSUNG offers a one year global warranty. Go to http://www.samsung.com/ph/support/warrantyinformation/warrantyInformation.do?page=POLICY.WARRANTY and click on the international warranty box. Note that Samsung’s warranty is one year whereas Asus’ is two years and Asus seem serious about honoring it. See below.
UPDATE: We ended up buying an Asus laptop because of the global warranty. We have had problems. The cable connecting to the screen is bad. In order to use the computer you sometimes have to wiggle the screen (lid) back and forth until the distortion clears enough to use the computer. This requires that the laptop be returned to Asus in Manila for repair. When I called the Asus Philippine support line, they were helpful. They told me to take the laptop to Concept Computers at Mary Mart Mall in Iloilo City, supposedly Asus’ agent for repairs. That was a disaster. I left the laptop with them. They said they would ship it Asus Manila but that they would charge me a P500 or P600 shipping charge. I said OK.
About a week went by and I called Concept Computer and they said they “could not accept” the computer. I had to go and pick it up. We all know how difficult it is to prepare a computer for repair, trying to make sure sensitive data is protected, and then being without the computer is a hardship. I called Asus Manila again. They were extremely apologic and helpful. They said to ship the laptop to one of their repair centers in Manila or Cebu. They said they’d fix the laptop and pay the return shipping. They said that I should not worry, that they would take care of the problem even if my warranty expires. There did not seem to be any problem with the fact that the computer was bought in the U.S. So, the two year Asus global warranty is the real thing. Here’s the contact information for Asus repairs in the Philippines: Philippines ASUS Technology Philippines Inc. +632-7380398; +632-7385300; +632-6317510 (09:00-21:00 Mon.~Fri.) #14 United St, Brgy, Kapitolyo Pasig City, 1600.